1.Refund Policy Overview

1.1. Uday Foundation Charitable Trust (“we,” “us,” or “our”) is committed to ensuring donor satisfaction with the charitable contributions made through our website. This Refund Policy outlines the conditions under which refunds will be processed.

2.Refund Eligibility

2.1. Refunds are accepted under the following circumstances:

1. Donation Errors: In the event of an accidental or erroneous donation, please contact us immediately to request a refund.
2. Unauthorised Transactions: If you believe an unauthorised transaction has occurred, please notify us promptly to initiate an investigation.
3. Technical Issues: If a technical error results in an unintended donation, please contact us with details for a prompt resolution.

3.Refund Requests

3.1. To request a refund, please contact us via [provide contact information] within [specify time frame] from the date of the transaction.

3.2. Refund requests should include the following information:

1. Donor’s name
2. Transaction date
3. Transaction amount
4. Reason for the refund request

4.Refund Processing

4.1. Refund requests will be processed as promptly as possible.

4.2. Refunds will be issued using the original method of payment. For example, if the donation was made by credit card, the refund will be credited back to the same credit card.

5.Donation Deduction

5.1. In the case of a refund, any associated tax deduction will be reversed. Donors are advised to consult with their tax advisor for guidance on potential implications.

6.Contact Information

6.1. For refund requests or further inquiries, please contact us at contact@udayfoundation.in.

7.Changes to this Refund Policy

7.1. We reserve the right to update this Refund Policy. Changes will be posted on this page, and users are encouraged to check this page periodically.